Introduction
This Privacy Policy outlines how Tryhardgg Solutions Limited ("Tryhardgg Solutions Limited", "we", "our", or "us") collects, uses, discloses, and protects your information when you visit, browse, or interact with our website at https://modernlightgear.com, including when you review our services, submit an enquiry, or request a consultation related to interior lighting design.
By using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the website and our online services.
Information We Collect
We collect a range of personal and non-personal information to provide our services and improve your experience when exploring our interior lighting design offerings.
Information you provide directly
We may collect personal information that you voluntarily provide, including when you:
- Submit a request through our contact form or enquiry tools on the Contact Us page.
- Request information about specific lighting solutions, services, projects, or case studies showcased on our Services, Solutions, Projects, or Portfolio pages.
- Ask to schedule a design consultation or follow-up call with our team.
- Subscribe to any updates, insights, or resources we may make available from time to time.
This information may include:
- Full name and preferred contact details (such as email address and phone number).
- Business or project details, including organisation name, role, and project location.
- Service interests, budget range, project timelines, and design requirements.
- Any other information you choose to provide in free-text fields or attachments.
Information collected automatically
When you visit our website, we may automatically collect certain technical and usage information, such as:
- IP address, browser type, device type, and operating system.
- Pages visited, time and date of visits, time spent on pages, and the paths you take across our site.
- Referring website or source, such as search engines or external links.
This information helps us understand how visitors engage with our content, such as our Expertise, Testimonials, and portfolio examples, and supports ongoing improvements in usability and performance.
How We Use Your Information
We use the information we collect for legitimate business purposes connected with providing and enhancing our interior lighting design services and your experience on our website. This may include:
- Facilitating consultations and service requests: To respond to enquiries, schedule meetings, prepare proposals, and deliver professional lighting design, planning, and consultation services.
- Supporting project evaluation: To understand your project goals, building context, design style, and functional requirements in relation to our services and solutions.
- Improving our website and services: To analyse how visitors interact with content such as our Portfolio, Projects, and Solutions pages, and to refine navigation, layout, and performance.
- Communicating with you: To send updates or responses about your enquiry, share relevant information about our services, or follow up on consultation requests where you have requested or reasonably expect such communication.
- Maintaining security and integrity: To monitor, detect, and prevent fraud, misuse, or suspicious activity on our website and related systems.
- Complying with legal obligations: To meet regulatory, legal, and compliance requirements, including record-keeping obligations in the regions in which we operate.
Information Sharing and Disclosure
We do not sell your personal information. We may, however, share your information with selected third parties in limited, appropriate circumstances, including:
- Service providers and partners: Trusted third-party providers who assist with hosting, analytics, communication tools, or other operational services required to deliver our website and respond to your enquiries. These parties are only given access to the information they need to perform their services and are required to protect your data.
- Professional advisors: External advisors such as legal, financial, or compliance professionals, where necessary for legitimate business purposes and subject to confidentiality obligations.
- Business transfers: In the event of a merger, acquisition, reorganisation, or sale of some or all of our business or assets, your information may be transferred as part of that transaction, subject to appropriate safeguards.
- Legal and regulatory obligations: Where required or permitted by law, we may disclose information to government authorities, regulatory bodies, or law enforcement to comply with legal obligations or protect our rights, users, or the public.
Data Security
We implement technical and organisational measures designed to safeguard your personal information and maintain strong security standards across all digital touchpoints where you interact with Tryhardgg Solutions Limited.
These measures may include:
- Use of secure connections and encryption technologies where appropriate to protect data in transit.
- Access controls and authentication mechanisms to limit access to personal information to authorised personnel only.
- Regular review of systems, tools, and processes to reduce vulnerabilities and enhance resilience.
- Staff awareness and guidance on good data handling and security practices.
While we strive to protect your information, no method of transmission or storage can be guaranteed to be completely secure. You are encouraged to take appropriate steps to help protect your information, such as using unique, strong passwords and limiting sensitive details shared through forms.
Data Retention
We retain personal information only for as long as is reasonably necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
When determining how long to retain information, we consider factors such as:
- The nature and sensitivity of the information.
- The purpose for which it was collected and whether that purpose has been achieved.
- Contractual or legal obligations that require ongoing retention.
- The potential risk of harm from unauthorised use or disclosure.
Once personal information is no longer needed for the purposes for which it was collected, we will take reasonable steps to delete, anonymise, or securely destroy it in line with our internal policies and applicable regulations.
Your Privacy Choices
Subject to applicable data protection laws, you may have a range of rights in relation to your personal information. These can include the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate, incomplete, or outdated information.
- Request deletion or anonymisation of your personal information in certain circumstances.
- Object to or restrict certain types of processing, including direct communications that you no longer wish to receive.
- Withdraw consent where we rely on consent as the legal basis for processing.
To exercise any of these rights or to make a privacy-related enquiry, please contact us using the details set out in the Contact Information section below or via our Contact Us page. We may need to verify your identity before responding to your request.
You can also manage many cookie-related preferences directly in your browser or via options described in our Cookie Policy.
Children's Privacy
Our website, services, and content are designed for adult professionals, property owners, designers, and other stakeholders involved in interior projects. We do not knowingly collect personal information from children in contravention of applicable data protection laws.
If you believe that a child has provided personal information to us through our website, please contact us promptly using the details in the Contact Information section so we can take appropriate steps to remove such information where required.
International Data Transfers
Tryhardgg Solutions Limited is based in Australia, but some of the service providers, tools, or systems we use to operate our website and manage enquiries may be located in or process data in other countries.
Where personal information is transferred outside the country or region in which it was collected, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws. These measures may include contractual protections, reliance on adequacy decisions, or other lawful transfer mechanisms.
By using our website and providing your information, you acknowledge that your data may be processed in countries with different data protection standards than those in your home jurisdiction, subject to the safeguards described in this Privacy Policy.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or the way we deliver our interior lighting design services and digital experiences.
When we make material changes, we will update the "Last updated" date at the beginning of this policy and, where appropriate, provide additional notice on our website. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, you can contact us using the form available on our Contact Us page.
When contacting us, please provide sufficient detail about your enquiry or request so we can respond efficiently. We will aim to respond within a reasonable timeframe, taking into account the nature and complexity of your query.